Administrative Support Supervisor

Administrative Support Supervisor

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.

Responsibilities

• Manage daily, weekly, and monthly reporting for the entire District including but not limited to; On time, OS&D, piece count, free astray, and summary reports
• Lead and attend daily, weekly, and monthly conference calls with Customers and Operations team members regarding service
• Monitor and handle any escalated customer service issues
• Receive freight claims from customer delivery points including dealerships and stores
• Communicate directly with customers via phone and email to ensure all claim documentation is received per customer claim guidelines
• Investigate claims and research delivery information
• Track and document status of claims
• Work closely with Operations to resolve any outstanding issues
• Provide additional admin support where needed
• Other duties as assigned

Requirements:

• Three (3) years' experience in an administrative or support role
• Previous experience in the logistics/transportation industry preferred
• Highly proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to multitask in a fast-paced environment
• Deadline oriented with strong attention to detail
• Ability to work independently with little supervision

Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.

Current Openings for Administrative Support Supervisor Jobs at Lanter Delivery Systems